• Refunds

    • We provide a 7 day money back guarantee, day 1 being the day you made your booking.  Where your art is started within 7 days, the client will consent to and loose their right to a refund. 

    • Any refunds will be made into the account the client paid from,  

    • After 7 days, where the artist has not started painting, we will issue a partial refund limited to 50% of your total booking fee.

    •  After 7 days where our artist has started painting, no refund is available as materials, the artists time, consultation time and admin fees are all applicable.​​ You will be informed in writing of your art start date at the time of booking. 

  • Payment terms

    • Your 50% deposit will secure your booking in our diary.

    • Payment in full is required before we start to paint.

    • 2 weeks before your artwork start date, we will send you a final invoice by email. 

    • If your booking starts within a 2 week period, we will invoice you the full amount at time of booking. 

    • Invoices will be sent by email and payment accepted by BACS

  • Damaged art

    • Our couriers usually do a brilliant job delivering your artwork safely and on time. On receipt of your parcel, please open and check it .

    • Please report any damage within 3 days of arrival, sending photos of the damage to Helen Goodinson at            helloartstudioh@gmail.com

    • Please return the item/s in the original packaging within 7 days of receipt and we will fix or replace your portrait. It is important to return your order by a tracked service as we cannot be held responsible for any items lost in transit.

    • If your art is lost by the courier, we will replace it free of charge.

    • Replacement art will be added to our schedule ASAP. We will keep you fully informed. 

  • Returns & exchanges

    • are not available on completed art.

    • Please contact me if you have any problems.

Photos tips

      What  makes a great photo            for pet portraits.?

  • Photos taken outside are ideal.

  • Pets should not be squinting in bright light.

  • Photos taken at the same  level of your pet work really well. 

  • Taken on your phone are brilliant. 

  • Send us several to capture your pets personality. 

  • Unsure, send us a few to look at. 

  • We can compose multiple pets into a portrait from separate photos.  You will receive a composition for your approval .

  • Upload your photos and send attached to an email.

  • We can work from old printed photos, depending on their quality and your expectations. Let's chat . 

Gift Vouchers

  • Gift vouchers are non refundable and can not be exchanged.

  • They are valid for 12 months from the date of purchase.

Studio H

Artist Helen Goodinson


©2020 by Studio H.