Studio H

Refunds

• We provide a 7 day money back guarantee, day 1 being the day you made your booking.  Where your art is started within 7 days, the client will consent to and loose their right to a refund. 

• Any refunds will be made into the account the client paid from,  

• After 7 days, where the artist has not started painting, we will issue a partial refund limited to 50% of your total booking fee.

•  After 7 days where our artist has started painting, no refund is available as materials, the artists time, consultation time and admin fees are all applicable.​​ You will be informed in writing of your art start date at the time of booking. 

Payment terms

• Your 50% deposit will secure your booking in our diary.

• Payment in full is required before we start to paint.

• 2 weeks before your artwork start date, we will send you a final invoice by email. 

• If your booking starts within a 2 week period, we will invoice you the full amount at time of booking. 

• Invoices will be sent by email and payment accepted by BACS

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Damaged art

• Our couriers usually do a brilliant job delivering your artwork safely and on time. On receipt of your parcel, please open and check it .

• Please report any damage within 3 days of arrival, sending photos of the damage to Helen Goodinson at           

• Please return the item/s in the original packaging within 7 days of receipt and we will fix or replace your portrait. It is important to return your order by a tracked service as we cannot be held responsible for any items lost in transit.

• If your art is lost by the courier, we will replace it free of charge.

• Replacement art will be added to our schedule ASAP. We will keep you fully informed. 

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Returns & exchanges

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• are not available on completed art.

• Please contact me if you have any problems.

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