We provide a 7 day money back guarantee, day 1 being the day you made your booking. Where your art is started within 7 days, the client will consent to and loose their right to a refund.
Any refunds will be made into the account the client paid from,
After 7 days, where the artist has not started painting, we will issue a partial refund limited to 50% of your total booking fee.
After 7 days where our artist has started painting, no refund is available as materials, the artists time, consultation time and admin fees are all applicable. You will be informed in writing of your art start date at the time of booking.
Your 50% deposit will secure your booking in our diary.
Payment in full is required before we start to paint.
2 weeks before your artwork start date, we will send you a final invoice by email.
If your booking starts within a 2 week period, we will invoice you the full amount at time of booking.
Invoices will be sent by email and payment accepted by BACS
Our couriers usually do a brilliant job delivering your artwork safely and on time. On receipt of your parcel, please open and check it .
Please report any damage within 3 days of arrival, sending photos of the damage to Helen Goodinson at
Please return the item/s in the original packaging within 7 days of receipt and we will fix or replace your portrait. It is important to return your order by a tracked service as we cannot be held responsible for any items lost in transit.
If your art is lost by the courier, we will replace it free of charge.
Replacement art will be added to our schedule ASAP. We will keep you fully informed.
Returns & exchanges
are not available on completed art.
Please contact me if you have any problems.
What makes a great photo for pet portraits.?
Photos taken outside are ideal.
Pets should not be squinting in bright light.
Photos taken at the same level of your pet work really well.
Taken on your phone are brilliant.
Send us several to capture your pets personality.
Unsure, send us a few to look at.
We can compose multiple pets into a portrait from separate photos. You will receive a composition for your approval .
Upload your photos and send attached to an email.
We can work from old printed photos, depending on their quality and your expectations. Let's chat .
Gift vouchers are non refundable and can not be exchanged.
They are valid for 12 months from the date of purchase.